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Frequently Asked Questions

P.O. BOX 261127
LAKEWOOD, CO 80226
303-898-6853
 

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© 2021 Concierge Tours of Colorado| Powered by WB3 Consulting

NON-VACCINATED FRIENDLY

Do you require vaccinations for travelers?


We do not discriminate on anyone’s personal health choices.




What are your safety protocols?



*Protected staff*
Concierge Tours of Colorado (CTCO) monitors the well-being of our guides/drivers and have implemented regular temperature checks to help ensure health. We wear gloves and masks and maintain appropriate social distancing when necessary. We also ensure access to hand sanitizer and masks.

*Sanitized vehicles*
CTCO private vehicles are thoroughly sanitized prior to each tour. Each vehicle will be stocked with gloves, hand sanitizer and face masks.
*Away from the crowds*
CTCO will use an “away from the crowds” approach for entering any attractions and site when possible. By focusing on off-peak access, we enable our clients to enjoy key sites and attractions with comfort and ease.
*Hotels*
We are committed to delivering our guests only to properties that have a comprehensive, elevated standard for cleaning rooms and operating their dining spaces, common areas and administrative services.
*Enhanced flexibility*
While you’re traveling, our guides can make changes on the fly to ensure that sightseeing and activities are delivered with your safety, comfort and preferred pace in mind. CTCO has implemented protocols that are aligned with the globally recognized World Travel & Tourism Council (WTTC) Safe Travels standards. The WTTC has worked with health experts, Governments, and other members of the travel industry to improve and regulate effective protocols for the safety and well-being of both travelers and workers.
Review the full details of the WTTC ‘Safe Travels’ Protocols that CTCO adheres to.




When is payment due?


Deposit is due at booking (30% of total tour price). The balance is due 90 days prior to your departure date.




What is your cancellation policy?


90 days or more prior to the original departure date will receive a full refund less any non-refundable paid fees (e.g. non-refundable activity fee, admission fees or hotel deposits).

30 days or more prior to new departure date receive full refund minus 25% of the program price and any non-refundable paid fees (e.g. non-refundable activity fee, admission fees or hotel deposits).

29 days or less prior to new departure date will be subject to loss of 100% of program price.




What if I want to change an activity on tour?


No problem. This tour is your private and custom experience, and your Private Guide will accommodate your needs when possible.




What is the best time to travel in Colorado?


While all seasons are beautiful in Colorado, our multi-day tours are best done during the warmer months. Many of the mountain passes are seasonal and can only be accessed approximately Memorial Day weekend through September/October. Exact dates are dependent on weather.

Half Day and Full Day Tours are run throughout all seasons.




When is the best time to see fall colors in the mountains?


September is the best month to experience the changing of the seasons in the mountains. Peak color happens between the 2nd and 4th week of September. This, of course, is directly affected by weather and moisture.




What should I bring?


For summer tours, bring

* Hiking boots or sturdy athletic shoes * Rain jacket

* Lightweight fleece or vest * Jeans or hiking pants

* Day pack * Bathing suit

* Refillable water bottle * Sunscreen, hat and sunglasses

For winter tours, bring…

* All the above * Winter Coat

* Beanie *Snow gear

* Sun shielding item (googles)




What is included in your Multi-Day Tours?


Our Multi-Day Tours are designed as all-inclusive including: Your Private Guide, private transportation to accommodate your group size, hotel, dinner each night, breakfast each morning, snacks and water, any activity fee listed in the tour.




What is NOT included in a Multi-Day Tour?


Alcohol, personal expenses and souvenirs, mini bars, optional activities such as, but not limited to, fishing and equipment, golf, bike rentals, photo equipment, hot spring pools, gratuities for optional activities




Should I book now for a tour next summer?


Yes. Hotels, restaurants and activities book quickly in Colorado.




Will you help plan our stay in Denver before/after our tour?


Yes. As your Private Guide with CTCO, we are happy to help you book hotels, activities and restaurants.